Refund & Cancellation Policy

1. About this policy

This page summarises sections 4 to 7 of our Terms of Service in plain language. If anything here differs from the Terms, the Terms govern. You buy from Crerio; payments are processed by our payment provider and merchant of record, Dodo Payments, which issues your invoices and receipts.

2. No free trial

Freight Audit starts with a free audit of up to 50 invoices instead of a trial. No payment method is needed for it, and nothing is charged. A free trial started before this change runs until its end date and then simply stops, unless you buy a paid plan.

3. Billing

Pro and Business are paid by card through Dodo Payments, monthly or upfront for 12, 24 or 36 months at the same monthly price, with 1, 2 or 3 months added free to each upfront period. The plan starts as soon as the payment succeeds and renews on the same cycle until you cancel. Success fees are paid by card from your Savings page. Prices are shown in your local currency where available and exclude taxes; Dodo Payments adds any sales tax or VAT that applies at checkout.

The one-time Customs Pro setup fee is charged with your first payment and is paid before setup work begins.

4. How to stop

Cancel under Manage billing in your account, or write to billing@crerio.com. You don't need to give a reason.

Your plan, allowances and exports stay fully available until the end of the period you've already paid for, and you are not charged again.

5. Refunds

All fees are final and non-refundable. This includes monthly or annual fees, partly used terms, unused invoice allowances, downgrades and one-time setup fees. This includes 12-, 24- and 36-month plans paid upfront. 90-day savings guarantee (Pro and Business). If the Validated Savings flagged in the first 90 days after your plan first starts are less than the monthly fees you paid for those 90 days, we credit the difference to your account. The credit is never paid out or refunded in cash, in any situation; it only reduces your next Crerio charges (monthly fees or shares of savings) until it is used up, and it lapses if your plan ends before it is used. Each account gets this guarantee once.

We apply this policy because every uploaded document is processed immediately by third-party AI infrastructure that we pay for per use, so the cost can't be recovered.

If you were charged because of a mistake on our side, such as a duplicate payment or a renewal charged after you cancelled, email billing@crerio.com within 30 days and we'll correct it. Nothing in this policy limits a refund right that your local law gives you and that can't be excluded by contract. If you are charged twice for the same period, we refund the duplicate. Please contact us before disputing a charge with your bank or card issuer. While a card dispute (chargeback) on a charge made under these Terms is open, we may suspend your account, and we may give the card issuer this agreement and your account's usage records.

6. Custom plans

Plans agreed with our sales team follow the order form you sign with us, which takes precedence over this page where they differ.